Angelo is a carpenter running his own business. As a professional tradesman, he often visits hardware stores. Due to the frequency of his visits, he has a general idea of where to find many of the tools and supplies he regularly needs. He runs his business from his phone, conducting mobile billing and invoicing on the fly.
His work is diverse and so are his hardware needs. On average, he spends an hour in Bunnings picking up supplies around three times a week. Of that time, about 85% is spent looking for the specific hardware he needs. As an independent contractor, time is money for Angelo. He is frustrated that he often cannot find what he is looking for, and complains that he cannot find a staff member to help him. He sees it as a necessary evil to doing business, but wonders if there’s an easier way.